Refund Policy

This Refund Policy applies to all services purchased from Vantz Digital LLC ("Vantz Digital", "we", "us"), including pilot programs, per-lead purchases, and per-call purchases. It forms part of our Terms & Conditions.

Because we operate a performance-only model, you are billed for delivered leads and calls rather than retainers or setup fees. Remedies under this policy therefore focus on credits and replacements for records that do not meet the agreed criteria, with monetary refunds available in the circumstances described below.

A lead or call is billable when it satisfies the criteria set out in your Order, which typically include the product line (for example Affordable Care Act, Medicare, or auto insurance), permitted geography, delivery window, consumer intent, and any minimum connected call duration.

Every record passes through our multi-step verification and enrichment process before delivery. Verification reduces but cannot eliminate consumer behaviour outside our control, such as a consumer who later declines to continue the conversation.

We credit or replace records that are: duplicates of a record already delivered within the same campaign period; outside the agreed geography or product line; disconnected, invalid, or unreachable contact details; shorter than the agreed minimum billable call duration; delivered outside your agreed delivery hours; or clearly fraudulent or bot-generated.

We do not credit records solely because the consumer did not purchase, was not home, declined a quote, chose a competitor, was not a fit for your pricing, or could not be reached after your team's follow-up attempts. Records mishandled, delayed, or misrouted on your side are also not eligible.

Send disputes in writing to george@vantz.digital within five (5) business days of delivery. Include the record identifier, delivery timestamp, campaign name, the reason the record fails the Order criteria, and any supporting evidence such as call recordings, CRM notes, or dispositions.

We acknowledge disputes within one (1) business day and complete review within five (5) business days. Disputes submitted after the five business day window may be declined, since verification data and platform reporting become harder to reconcile over time.

Where a dispute is approved, our standard remedy is a replacement lead or call of equivalent specification, or an account credit applied to your next invoice or prepaid balance, at your election.

A monetary refund is issued instead of a credit where: (a) an approved dispute cannot reasonably be replaced or credited because the engagement has ended; (b) you prepaid for delivery that we did not and will not deliver; or (c) you were charged in error, including duplicate invoicing or a billing miscalculation. Approved refunds are returned to the original payment method within ten (10) business days of approval.

Pilot programs are designed as a low-risk way to test lead quality with a small prepaid volume. Prepaid pilot funds are applied against delivered, billable records. If you choose not to continue after the pilot review, any unused prepaid balance is refunded on request within ten (10) business days.

Unused prepaid balances remain refundable for twelve (12) months from the date of payment. After that period, remaining balances stay available as account credit toward future delivery.

You may pause or cancel future delivery at any time by emailing george@vantz.digital; we stop new delivery as soon as reasonably practical, typically within one business day. Ad platforms may deliver a small number of in-flight calls during that wind-down window, and those records remain billable if they meet the Order criteria.

Amounts already invoiced for delivered, billable records are not refundable on cancellation. Any remaining prepaid balance is handled as described above.

Please contact us before initiating a chargeback. Chargebacks filed without first raising a dispute delay resolution and may result in suspension of delivery until the matter is settled. We will provide delivery logs and verification records to support any review.

We may update this Refund Policy to reflect changes in our services or legal obligations. Updates take effect when posted with a new "last updated" date and apply to purchases made after that date. Material changes affecting active engagements will be communicated by email.

For refund questions, dispute submissions, or billing corrections, contact Vantz Digital LLC at george@vantz.digital or use the contact form on this Site.