Terms & Conditions

These Terms and Conditions ("Terms") form a binding agreement between you ("you", "Client") and Vantz Digital LLC ("Vantz Digital", "we", "us"), a limited liability company organized in the United States. They govern your access to and use of vantz.digital (the "Site") and any lead generation, inbound call, media buying, or related services we provide (the "Services").

By accessing the Site, submitting our contact form, or ordering Services, you confirm that you are at least 18 years old, that you have authority to bind the business you represent, and that you accept these Terms in full. If you do not agree, do not use the Site or the Services.

Vantz Digital operates performance advertising campaigns across platforms such as Facebook, YouTube, Google, and TikTok in order to generate high-intent inbound calls and leads, primarily for the insurance industry including Affordable Care Act, Medicare, and auto insurance lines.

Each engagement is defined by a written order, proposal, or insertion order (an "Order") that specifies the campaign type, lead or call criteria, delivery volume, geography, pricing per lead or call, delivery window, and any pilot program terms. An Order incorporates these Terms by reference. Where an Order conflicts with these Terms, the Order controls for that engagement only.

We operate on a performance-only basis: unless an Order states otherwise, we do not charge retainers or setup fees. You are responsible for your own sales team, CRM, telephony, licensing, and the conversion of delivered leads and calls.

You agree to: (a) provide accurate business, licensing, and campaign information; (b) maintain the staffing and call-handling capacity needed to receive delivered calls during agreed hours; (c) use delivered leads and calls only for the purpose and product lines identified in the Order; (d) not resell, re-broker, redistribute, or transfer leads or calls to third parties without our prior written consent; and (e) provide reasonable feedback and disposition data so campaigns can be optimized.

You are solely responsible for your own compliance obligations when contacting consumers, including the Telephone Consumer Protection Act, state telemarketing and insurance regulations, Do-Not-Call obligations, applicable licensing requirements, and any carrier or platform rules that apply to your business.

Leads and calls are subject to our multi-step verification and enrichment process. A lead or call qualifies as billable when it meets the criteria stated in the applicable Order, including any minimum call duration, geography, coverage type, and consumer intent requirements.

Disputes about a specific lead or call must be submitted in writing to george@vantz.digital within five (5) business days of delivery and must include the record identifier, delivery timestamp, and the reason the record does not meet the Order criteria. Approved disputes are credited or replaced as described in our Refund Policy.

We do not guarantee any specific conversion rate, close rate, policy count, premium volume, or return on advertising spend. Marketing results depend on factors outside our control, including your offer, pricing, sales process, and staffing.

Pricing is stated in the applicable Order, generally on a per-lead or per-call basis. Unless an Order states otherwise, invoices are issued on the schedule set out in the Order and are payable within the stated terms, in U.S. dollars, exclusive of any applicable taxes.

Prepaid balances for pilot programs and prepaid delivery are applied against delivered, billable leads and calls. Late amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may pause delivery while an account is past due.

Engagements continue on a month-to-month basis unless an Order specifies a fixed term. Either party may terminate for convenience with thirty (30) days' written notice, and either party may terminate immediately for the other party's material breach that remains uncured ten (10) days after written notice.

On termination you remain responsible for amounts owed for leads and calls already delivered. Any unused prepaid balance is handled under our Refund Policy.

Each party may receive non-public information from the other, including campaign data, pricing, creative assets, and business plans. The receiving party will protect that information with at least reasonable care, use it only to perform under the engagement, and not disclose it except to personnel and contractors bound by comparable obligations, or as required by law.

The Site and its content — including text, layout, design, graphics, and code — are the property of Vantz Digital LLC and are protected by copyright and other intellectual property laws. Any unauthorized use, reproduction, or distribution of the content without written permission is strictly prohibited.

Advertising creative, landing pages, campaign structures, verification workflows, and tooling that we develop or license remain our property. You retain ownership of your trademarks, brand assets, and any materials you supply, and you grant us a limited licence to use them solely to run campaigns on your behalf during the engagement.

Each party acts as an independent controller of consumer data it processes and is responsible for its own privacy notices, consent records, and data subject requests. Our handling of information collected through the Site is described in our Privacy Policy.

You will maintain reasonable administrative, technical, and physical safeguards for any consumer data delivered to you, and will honour opt-out, deletion, and access requests you receive from consumers you contact.

The Site and the Services are provided "as is" and "as available". To the fullest extent permitted by law, Vantz Digital disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing on the Site constitutes legal, insurance, tax, or financial advice.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Site, the Services, or these Terms will not exceed the total fees you paid to Vantz Digital in the three (3) months immediately preceding the event giving rise to the claim.

You will defend, indemnify, and hold harmless Vantz Digital LLC and its members, officers, and personnel from third-party claims, damages, penalties, and reasonable legal fees arising from: your use of delivered leads or calls; your sales, telemarketing, or disclosure practices; your products, quotes, or policies; your breach of these Terms; or your violation of applicable law.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute in good faith by written notice to george@vantz.digital and a discussion within thirty (30) days.

If the dispute is not resolved, it will be settled by binding arbitration administered in the United States under the Commercial Arbitration Rules of the American Arbitration Association, before a single arbitrator, on an individual (non-class) basis. Either party may still seek injunctive relief for misuse of confidential information or intellectual property.

We may update these Terms to reflect changes in our Services, technology, or legal requirements. The revised version takes effect when posted with a new "last updated" date, and material changes affecting active engagements will be communicated by email. Continued use of the Site or Services after the effective date constitutes acceptance.

Questions about these Terms can be sent to Vantz Digital LLC at george@vantz.digital, or through the contact form on this Site. We respond to written enquiries within one business day where practical.